Innovative provider of quality customer service solutions

Other modules

Track payment and fees, create surveys, collaborate, download files, online chat, calendar, message center etc.
  • Track fees and integrate with payment processor ...
  • Create customizable surveys...
  • Send messages and notifications to email lists...
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Service request and ticket tracking
Quickly create and handle structured customer service requests, manage workflow, automate notifications and responses.
  • Create unlimited library of requests forms...
  • 100% configurable workflow on any criteria...
  • Integrated with corporate business processes...
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Dynamic knowledge base
Share information improving staff productivity and eliminating time wasted searching for information.
  • Customizable publishing workflow ...
  • Powerful propriatory search engine...
  • Multiple integrated branded interfaces ...
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Code and bylaw enforcement
Automate patterned tasks, notifications letters within specific time frames
  • Create and schedule tasks ...
  • Record , track and report on infractions...
  • Manage licensing and permit applications ...
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Account management
Manage customers tombstone information. Track changes.
  • Log and create activities on changes...
  • Attach documents to customer information...
  • Manage customers, members, staff personal information...
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Asset management
Create, manage and track customers assets
  • Set up in days - Free maintenance and unlimited support...
  • Unlimited access to customer service consultants and experts...
  • Structured as Software-as-a-Service Providing low cost with continual
    updates and backup...
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Integrated client portal
100% HTML configurable client interfaces to match your corporate branding and graphic charts.
  • Create and customize multiple interfaces...
  • Restrict views to specific targeted customers...
  • Web hosted - No technical requirements...
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Standard & custom reports
Report on customers and staff activities. Gather feedback from customers.
  • Customize and schedule reports...
  • Export data in xls, word, csv, pdf...
  • Create charts and calculations...
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Other modules
Track payment and fees, create surveys, collaborate, download files, online chat, calendar, message center etc.
  • Track fees and integrate with payment processor ...
  • Create customizable surveys...
  • Send messages and notifications to email lists...
demo-tour-btn request-btn

Surveys

Create and customize surveys to your specifications. Customize the survey introduction and conclusion pages, survey color scheme, put your logo on every page, specify an internet page to load after the survey is complete, and much more!

Create complex surveys using an intuitive, rich web interface.

CustomFAQs surveys includes:
  • Basic Options

    Create and administer surveys
    customer service softwareStart and end date
    customer service softwareCustom message when survey is complete
    customer service softwareSet number of times a user can take the survey
    customer service softwareSet maximum number of users that can take the survey
    customer service softwareRedirect to a URL after the survey is complete
    customer service softwareAllow users to anonymously take the survey
    customer service softwareShow progress (e.g. Page 3 of 6)
    customer service softwareAutomatically Create Question Numbers

  • Create and customize surveys to your specifications. - QASurveys empowers you. Customize the survey introduction and conclusion pages, survey color scheme, put your logo on every page, specify an Internet page to load after the survey is complete, and much more!

    customer service softwareCreate new surveys
    customer service softwareEdit unpublished surveys
    customer service softwareBuild library of questions
    customer service softwarePublish surveys to the Internet
    customer service softwareAllow or prevent users from taking your survey more than once
    customer service softwareYour control panel provides a view of all your surveys, published status, the number of questions, and how many participants have completed each survey.

  • Specify how you would like to gather survey information. - Writing questions is a snap with QASurveys. Type your question, specify the type of response options, whether it is a required question, or if you would like to allow multiple answers to the same question.

    customer service softwareWrite new questions
    customer service softwareEdit existing questions
    customer service softwareCreate logic tree
    customer service softwareDelete existing questions
    customer service softwarePreview questions in your specified look and feel template
    customer service softwareModify the order of questions

  • Invite customers and visitors to provide you with valuable feedback. - QASurveys provides multiple ways to ensure you capture the input you need from customers.

    customer service softwareInvite participants by email
    customer service softwarePopup a survey window from your website
    customer service softwareUse customized invitation emails
    customer service softwareLaunch surveys directly from a single web address
    customer service softwareSurveys appear with your organization's look and feel. QASurveys helps you collect valuable customer feedback.

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