Solutions

100% Customizable solutions

WebQA self-service, knowledge management, and request management tools

Auto-answers, auto-deflects, auto- routes and auto-links inquiries...
Integrated client portal...
Centralized and configurable administration interface...

a central platform to actively manage all inbound and outbound student communication across all channels

Provide student information 24/7 through secure integrated portal...
Communicate with registrar, counsellors, advisors...
Manage students requests such transcripts, brochures, registration...

One unified platform to capture all requests across all channels of commmunications

Knowledge Base and tracking system......
Website integrated customer portal ...
Centralized management of customer account...

a case management suite that provides for full licensing, permitting and bylaw administration.

Online servicing of citizens requests...
Automate bylaw enforcement and code procedures...
Reduce high volume of inbound calls and emails...

a secure intranet portal to manage members, staff and partner information and support needs.

Manage and track tombstone information, staff, employees and members activity...
Provide information and communicate with members or staff...
No need for additional hardware, software or IT support ...

Create and manage all incoming request for RMAs, product registration and warranty management.

Customizable workflow, tasks and assignments...
Create and assign work orders...
Generate PDFs, Courrier, forms...

Web self-service, knowledge management, and request management tools

auto-answers, auto-deflects, auto- routes and auto-links inquiries...
Integrated client portal...
Centralized and configurable administration interface...

Manage all inbound activity across all channels of communication

fully integrated solution add-on products to enhance Oracle CRM On Demand
extended online self-service capabilities...
Structured as SaaS to lower cost with continual updates and backup...

Combining Technologies for Cities, Businesses and Community Groups

Municipal Pages - to alert citizens on updates from the Municipality
Community Pages – to alert citizens on updates from local community groups, sports teams, associations...
Business Pages – to alert citizens on coupons, jobs, news and more associated with local businesses

100% customizable customer service software & support solutions

WebQA self-service, knowledge management, CRM, ticket tracking and service request
management tools.

CustomAnswers provides a flexible and robust suite of customers, students and citizens service
applications.

Across all channels of communications, phone , emails, walk-in etc, capture manage and
track all customers interactions. Streamline and simplify customer support with an intuitive platform.

Key Features:

Instantly answer and track questions...
Build a dynamic knowledge base of FAQ’s...
Create a central platform for your service desk...
Monitor and report on staff activity...

Main Benefits:

Extends service to the company website – improving service
Reduces inbound calls into company – reducing support costs
Standardizes company responses – achieving consistency
Streamline support processes - increase productivity

Examples

web based CRM software	helpdesk software	knowledge base	customer service software
incident tracking software	customer relationship management	ticket management	email management
ticket tracking	customer service solutions	CRM On Demand software	service requests management
request tracking system	issue tracking	Business directory