Innovative provider of quality customer service solutions

100% Customizable solutions

WebQA self-service, knowledge management, and request management tools
  • Auto-answers, auto-deflects, routes and track inquiries...
  • Integrated client portal...
  • Centralized and configurable administration interface...


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Student service center
a central platform to actively manage all inbound and outbound student communication across all channels
  • Provide student information 24/7...
  • Communicate with registrar, counsellors, advisors...
  • Manage requests such as transcripts, registration...
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Customer service software
One unified platform to capture all requests across all channels of commmunications
  • Knowledge Base and tracking system......
  • Website integrated customer portal ...
  • Centralized management of customer account...
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Citizens requests - bylaw enforcement
a case management suite that provides for full licensing, permitting and bylaw administration.
  • Online servicing of citizens requests...
  • Automate bylaw enforcement and code procedures...
  • Reduce high volume of inbound calls and emails...
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HR management
a secure intranet portal to manage members, staff and partner information and support needs.
  • Manage and track staff, employees and members activity...
  • Provide information and communicate...
  • No need for additional hardware, software or IT support ...
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Product RMA's
Create and manage all incoming request for RMAs, product registration and warranty management.
  • Customizable workflow, tasks and assignments...
  • Create and assign work orders...
  • Generate PDFs, Courrier, forms...
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Helpdesk - Service desk
Web self-service, knowledge management, and request management tools
  • auto-answers, auto-deflects, routes and track inquiries...
  • Integrated client portal...
  • Centralized and configurable administration interface...
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CRM On Demand
Manage all inbound activity across all channels of communication
  • Integrated add-on to enhance Oracle CRM On Demand
  • extended online self-service capabilities...
  • SaaS to lower cost with continual updates and backup...
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Business directory
Combining Technologies for Cities, Businesses and Community Groups
  • Alert citizens on updates from the Municipality
  • Local community groups, sports teams, associations...
  • Listings, Directories...
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100% customizable customer service software & support solutions

WebQA self-service, knowledge management, CRM, ticket tracking and service request management tools.

CustomAnswers provides a flexible and robust suite of customers, students and citizens service applications.

Across all channels of communications, phone , emails, walk-in etc, capture manage and
track all customers interactions. Streamline and simplify customer support with an intuitive platform.

 

Key Features:
  • Instantly answer and track questions...
  • Build a dynamic knowledge base of FAQ’s...
  • Create a central platform for your service desk...
  • Monitor and report on staff activity...
Main Benefits:
  • Extends service to the company website – improving service
  • Reduces inbound calls into company – reducing support costs
  • Standardizes company responses – achieving consistency
  • Streamline support processes - increase productivity
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