Innovative provider of quality customer service solutions

Security

All our customers data is securely hosted in several datacenters
  • Secure and redundant server environment...
  • No hardware or software to install...
  • Privacy and confientiality of the hosted data...
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Hosting / Data center
All our customers data is securely hosted in several datacenters
  • Secure and redundant server environment...
  • No hardware or software to install...
  • Privacy and confientiality of the hosted data...
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About us
CustomFAQs delivers a full suite of customer service and helpdesk solutions to organizations of all sizes.
  • Headquartered in Vancouver, Canada, ...
  • 8 countries, 5 languages, 60 millions people serviced...
  • Structured as Software-as-a-Service Providing low cost with continual updates and backup...
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Security
All our customers data is securely hosted in several datacenters
  • Secure and redundant server environment...
  • No hardware or software to install...
  • Privacy and confientiality of the hosted data...
demo-tour-btn request-btn
Datasheets
Download here all datasheets for your review.
  • Brochures, pdfs, product infos...
  • By industries...
  • White papers...
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Privacy Policy
All our customers data is securely hosted in several datacenters
  • Secure and redundant server environment...
  • No hardware or software to install...
  • Privacy and confientiality of the hosted data...
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Pricing / Implementation
Pricing is based on the number of administrators, customer support staff.
  • Unlimited support and training included...
  • For organizations of all sizes...
  • Structured as Software-as-a-Service Providing low cost with continual
    updates and backup...
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Terms of services
All web users complain about the inability to
get specific questions answered online!
  • Set up in days - Free maintenance and unlimited support...
  • Unlimited access to customer service consultants and experts...
  • Structured as Software-as-a-Service Providing low cost with continual
    updates and backup...
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Security
All data entered by a client is owned by that client. CustomFAQs Soolutions provides the tools for you to export your data at anytime.

The production equipment is located in a world class data center with approximately 141,000 sq. ft. of raised flooring. This data center houses our servers, including redundant firewalls, routers, web servers, database servers and application servers. In addition, we utilizes another facility to provide true infrastructure redundancy. Data and content is systematically backed up, via IPSEC VPN, to this separate data center to minimize the impact of a catastrophic event. To handle this high level redundancy, WebQA employs F5 3DNS servers.

Data Encryption

An approved encryption method (e.g. 128 bit encryption) will be used when transmitting any information over a network that is not trusted. Furthermore, any information stored on the customer computers by the web application, in the form of cookies, will also be encrypted.

 

Backups:

Nightly incremental backups are performed to separate servers and drives. These are also pushed to the backup data center on a near real time basis. Full weekly backups are performed and moved offsite.

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