Notes

Slide Show

Outline

1	Customer Support Software
2	How Does it Work?
3	Response Sample
4	Ask a Question
5	Automatic Answer Search
6	Confirmation of Question
7	Service Request
8	WebQA Administration
9	Manage a question
10	Respond to Question
11	Publishing to the Web
12	Configuration
13	Reports
14	Self Service vs. Email
15	Web Based Customer Service Service Web based Service Solution for requests and questions Access to information and answers 24/7 Benefits Satisfaction Clients - Service Lower Support Costs (50% reduction of incoming emails) Gain insight into concerns and interests Functionalities Dynamic Knowledge Base of FAQ’s Email/Question/Service Request Capture Workflow Routing Analytics and Reporting
16	CustomFAQs Solutions Ltd. = Customer Satisfaction Increased Productivity Marketing Feedback