Modules

Other modules

Track payment and fees, create surveys, collaborate, download files, online chat, calendar, message center etc.

Track fees and integrate with payment processor ...
Create customizable surveys...
Send messages and notifications to email lists...

Quickly create and handle structured customer service requests, manage workflow, automate notifications and responses.

Create unlimited library of requests forms...
100% configurable workflow on any criteria...
Integrated with corporate business processes...

Share information improving staff productivity and eliminating time wasted searching for information.

Customizable publishing workflow ...
Powerful propriatory search engine...
Multiple integrated branded interfaces ...

Automate patterned tasks, notifications letters within specific time frames

Create and schedule tasks ...
Record , track and report on infractions...
Manage licensing and permit applications ...

Manage customers tombstone information. Track changes.

Log and create activities on changes...
Attach documents to customer information...
Manage customers, members, staff personal information...

Create, manage and track customers assets

Set up in days - Free maintenance and unlimited support...
Unlimited access to customer service consultants and experts...
Structured as Software-as-a-Service Providing low cost with continual
updates and backup...

100% HTML configurable client interfaces to match your corporate branding and graphic charts.

Create and customize multiple interfaces...
Restrict views to specific targeted customers...
Web hosted - No technical requirements...

Report on customers and staff activities. Gather feedback from customers.

Customize and schedule reports...
Export data in xls, word, csv, pdf...
Create charts and calculations...

Track payment and fees, create surveys, collaborate, download files, online chat, calendar, message center etc.

Track fees and integrate with payment processor ...
Create customizable surveys...
Send messages and notifications to email lists...

Online chat

Collaboration Center offers a closed-network for sharing information within a group. Members selectively participate in communication threads, ask and answer questions, search across questions and answers and direct communication based upon the profiles of participating members.

Officials and Employees join discussion categories to easily answer questions, share information and participate in discussions while networking with other employees in similar positions nationwide.

CustomFAQs collaboration center includes:

Admin: The admin area provides web based methods to manage ChatAssist. The area features operator management, setting modifications, zone management, the ability to browse transcripts, and more.
ChatAssist Configuration: The config area allows the admin to change settings that affect the functions and appearance of WebQA Chat.
Messages: Web based messaging allows the admin and operators to browse, view, and reply to messages that users left when operators were busy or unavailable. Messages will be left to a specific operator if possible.
Operators: The operators page provides operator browsing and a quick way to add new operators. Each operator may be assigned a zone of your website to receive specific incoming calls.
Operators may accept a chat, invite a user to chat, and handle messages. When a passive user is awaiting help from the operator, a ringing sound will be played until the user is accepted into chat or is re-assigned.
Response Library
"Response Library" is stored, pre-made responses that operators can select while in chat to easily send a message to the chatting user.
Transcripts: Transcripts are logs of chat sessions. The admin can browse through transcripts and view their text and other info. User stats are stored with, and tied to, the transcript so the admin can see information on the user relating to their internet use.