Modules

Build your own CRM Solution

Improves efficiency by allowing customers to service themselves and automating all internal service work.

Set up in days - Free maintenance and unlimited support...
Unlimited access to customer service consultants and experts...
Structured as Software-as-a-Service Providing low cost with continual
updates and backup...

Quickly create and handle structured customer service requests, manage workflow, automate notifications and responses.

Create unlimited library of requests forms...
100% configurable workflow on any criteria...
Integrated with corporate business processes...

Share information improving staff productivity and eliminating time wasted searching for information.

Customizable publishing workflow ...
Powerful propriatory search engine...
Multiple integrated branded interfaces ...

Automate patterned tasks, notifications letters within specific time frames

Create and schedule tasks ...
Record , track and report on infractions...
Manage licensing and permit applications ...

Manage customers tombstone information. Track changes.

Log and create activities on changes...
Attach documents to customer information...
Manage customers, members, staff personal information...

Create, manage and track customers assets

Set up in days - Free maintenance and unlimited support...
Unlimited access to customer service consultants and experts...
Structured as Software-as-a-Service Providing low cost with continual
updates and backup...

100% HTML configurable client interfaces to match your corporate branding and graphic charts.

Create and customize multiple interfaces...
Restrict views to specific targeted customers...
Web hosted - No technical requirements...

Report on customers and staff activities. Gather feedback from customers.

Customize and schedule reports...
Export data in xls, word, csv, pdf...
Create charts and calculations...

Track payment and fees, create surveys, collaborate, download files, online chat, calendar, message center etc.

Track fees and integrate with payment processor ...
Create customizable surveys...
Send messages and notifications to email lists...

Build your own CRM Solution

CustomFAQs portfolio of modules improves efficiency by allowing customers to service themselves and automating all internal service work. Logging all activity across customer channels gives agents and managers a complete profile of any customer at any time.

CustomFAQs provides a robust suite of customer, students and citizens service applications. They consist of Web self-service, knowledge
management, and request management tools that automate customer service interactions while making it easy for your customers and agents to
find the right information 24/7

CustomFAQs Solutions gives you the power to:

Instantly Answer and Track Questions
Build a Dynamic Knowledge Base of FAQ’s
Create Online Customer Surveys
Instantly Answer and Track Questions

Main Benefits:

Extends service to the company website – improving service
Reduces inbound calls into company – reducing support costs
Standardizes company responses – achieving consistency
Provides lookup facility for calls/walk-ins – reducing service time
Surveys customers to gain information – increasing feedback