Innovative provider of quality customer service solutions

Other modules

Track payment and fees, create surveys, collaborate, download files, online chat, calendar, message center etc.
  • Track fees and integrate with payment processor ...
  • Create customizable surveys...
  • Send messages and notifications to email lists...
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Service request and ticket tracking
Quickly create and handle structured customer service requests, manage workflow, automate notifications and responses.
  • Create unlimited library of requests forms...
  • 100% configurable workflow on any criteria...
  • Integrated with corporate business processes...
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Dynamic knowledge base
Share information improving staff productivity and eliminating time wasted searching for information.
  • Customizable publishing workflow ...
  • Powerful propriatory search engine...
  • Multiple integrated branded interfaces ...
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Code and bylaw enforcement
Automate patterned tasks, notifications letters within specific time frames
  • Create and schedule tasks ...
  • Record , track and report on infractions...
  • Manage licensing and permit applications ...
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Account management
Manage customers tombstone information. Track changes.
  • Log and create activities on changes...
  • Attach documents to customer information...
  • Manage customers, members, staff personal information...
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Asset management
Create, manage and track customers assets
  • Set up in days - Free maintenance and unlimited support...
  • Unlimited access to customer service consultants and experts...
  • Structured as Software-as-a-Service Providing low cost with continual
    updates and backup...
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Integrated client portal
100% HTML configurable client interfaces to match your corporate branding and graphic charts.
  • Create and customize multiple interfaces...
  • Restrict views to specific targeted customers...
  • Web hosted - No technical requirements...
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Standard & custom reports
Report on customers and staff activities. Gather feedback from customers.
  • Customize and schedule reports...
  • Export data in xls, word, csv, pdf...
  • Create charts and calculations...
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Other modules
Track payment and fees, create surveys, collaborate, download files, online chat, calendar, message center etc.
  • Track fees and integrate with payment processor ...
  • Create customizable surveys...
  • Send messages and notifications to email lists...
demo-tour-btn request-btn

Message center

The Message center is an optional service that allows customers, citizens, students to register and be notified by email of important events. Customers can select lists of notifications they wish to subscribe and Opt-out at anytime too.

Organizations can quickly and effectively reach their audiences for important notications. The Message center is a good addition to inform customers, notify citizens and alert students.

CustomFAQs message center allows you to:
  • Build email lists
  • Manage opt-in/out
  • Inform customers
  • Notify citizens
  • Alert students
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CustomFAQs web based Customer Support software solution and Help Desk software solution provide to organization of all sizes a full suite of tools to service customers
online, support customer service and improve customer service department productivity. CustomFAQs full suite of Customer Support Service Software is powerful, flexible,
customizable and affordable. CustomFAQs solutions includes FAQ/Knowledge Base, Ticket Tracking and Service Requests, Email Management, Live Chat, Calendar,
Downloads, and more.