Bylaw enforcement and citizens requests
CustomFAQs platform for government leads the market in Citizen Request Management for city and county governments.
GovQA unites a full-scale service tool for local governments with a dynamic knowledgebase capability typically deployed
for the commercial market.
Today these technologies combine to help cities and counties ranging in population size from 1,000 citizens to over one million citizens.
CustomFAQs solutions for cities and municipalities
provides:
- Unified client portal for all citizens interaction
- Build a Dynamic Knowledge Base of Frequently Asked Questions
- Track, route, assign, escalate all citizens requests
- 100% customizable to your unique support needs and business processes
- Configurable pattern tasks to support bylaw enforcement
Main Benefits:
- Reduce Emails and Repetitive Questions - reducing support costs
- Streamline support processes and communications threads
- Standardizes company responses – achieving consistency
- Lookup facility for calls/walk-ins – reducing service time
- Customized Report – increasing marketing feedback and budget control
Education
Businesses
Government
Associations
