Solutions

Customer service software

One unified platform to capture all requests across all channels of commmunications

Knowledge Base and tracking system......
Website integrated customer portal ...
Centralized management of customer account...

a central platform to actively manage all inbound and outbound student communication across all channels

Provide student information 24/7 through secure integrated portal...
Communicate with registrar, counsellors, advisors...
Manage students requests such transcripts, brochures, registration...

One unified platform to capture all requests across all channels of commmunications

Knowledge Base and tracking system......
Website integrated customer portal ...
Centralized management of customer account...

a case management suite that provides for full licensing, permitting and bylaw administration.

Online servicing of citizens requests...
Automate bylaw enforcement and code procedures...
Reduce high volume of inbound calls and emails...

a secure intranet portal to manage members, staff and partner information and support needs.

Manage and track tombstone information, staff, employees and members activity...
Provide information and communicate with members or staff...
No need for additional hardware, software or IT support ...

Create and manage all incoming requests for RMAs

Customizable workflow...
Create and assign work orders...
Reduced volume of communications...

Web self-service, knowledge management, and request management tools

auto-answers, auto-deflects, auto- routes and auto-links inquiries...
Integrated client portal...
Centralized and configurable administration interface...

Manage all inbound activity across all channels of communication

Quickly search and access customer information...
Knowledbase to keep outbound answers consistent...
Structured as SaaS to lower cost with continual updates and backup...

a customer service and content management platform for retailers, businesses and service centers

Create a directory of available business or services...
Provide support tools...
Intuitive interface and content management....

Customer service software

One unified platform to capture all requests across all channels of commmunications

CustomFAQs provides a robust suite of customer, students and citizens service applications. Web self-service, knowledge
management, and request management tools that automate customer service interactions while making it easy for your customers
and agents to find the right information 24/7.

CustomFAQs Solutions gives you the power to:

Instantly Answer and Track Questions
Build a Dynamic Knowledge Base of FAQ’s
Create Online Customer Surveys
Instantly Answer and Track Questions

Main Benefits:

Extends service to the company website – improving service
Reduces inbound calls into company – reducing support costs
Standardizes company responses – achieving consistency
Provides lookup facility for calls/walk-ins – reducing service time
Surveys customers to gain information – increasing feedback