CustomFAQs introduces a 24/7 web self-service application that provides
customers with immediate answers to their questions.
Reducing the number of redundant questions allows your staff to focus
their effort on top priority issues. As requests and questions are received
and stored,
your company can take advantage of this growing knowledge base. This library
of information can be used to provide consistent answers to customer issues,
generate a list of FAQs, and provide management with information about
the most prevalent concerns in your customer community
CustomFAQs web-based tool allows you to manage work anywhere, at anytime.
The simple interface allows any employee, with minimal training,
to handle different types of requests from any customer or department.
Designed to meet budget constraints, the pricing is a small straightforward
monthly fee by seat.
Deployed either as an ongoing service facility or as a quick public information
platform for urgent situations such as recalls, crisis or acquisitions.
Supporting 10 different languages, companies around the world use it for
SsCRM, Multi-Channel Call Center Support, Recall and Return Management,
Private Communication Networking, Message Centers (inbound and outbound),
Surveys, Calendaring and Payment Processing.
Education
Businesses
Government
Associations