Innovative provider of quality customer service solutions

About us

CustomFAQs delivers a full suite of customer service and helpdesk solutions to organizations of all sizes.
  • Headquartered in Vancouver, Canada, ...
  • 8 countries, 5 languages, 60 millions people serviced...
  • Structured as Software-as-a-Service Providing low cost with continual updates and backup...
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Hosting / Data center
All our customers data is securely hosted in several datacenters
  • Secure and redundant server environment...
  • No hardware or software to install...
  • Privacy and confientiality of the hosted data...
demo-tour-btn.gif request-btn
About us
CustomFAQs delivers a full suite of customer service and helpdesk solutions to organizations of all sizes.
  • Headquartered in Vancouver, Canada, ...
  • 8 countries, 5 languages, 60 millions people serviced...
  • Structured as Software-as-a-Service Providing low cost with continual updates and backup...
demo-tour-btn request-btn
Security
All our customers data is securely hosted in several datacenters
  • Secure and redundant server environment...
  • No hardware or software to install...
  • Privacy and confientiality of the hosted data...
demo-tour-btn request-btn
Datasheets
Download here all datasheets for your review.
  • Brochures, pdfs, product infos...
  • By industries...
  • White papers...
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Privacy Policy
All our customers data is securely hosted in several datacenters
  • Secure and redundant server environment...
  • No hardware or software to install...
  • Privacy and confientiality of the hosted data...
demo-tour-btn request-btn
Pricing / Implementation
Pricing is based on the number of administrators, customer support staff.
  • Unlimited support and training included...
  • For organizations of all sizes...
  • Structured as Software-as-a-Service Providing low cost with continual
    updates and backup...
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Terms of services
All web users complain about the inability to
get specific questions answered online!
  • Set up in days - Free maintenance and unlimited support...
  • Unlimited access to customer service consultants and experts...
  • Structured as Software-as-a-Service Providing low cost with continual
    updates and backup...
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About us

CustomFAQs Solutions Ltd. delivers a Full Suite of Customer Service and Helpdesk Solutions to organizations of all sizes.

Headquartered in Vancouver, Canada, CustomFAQs data centers are in located in Toronto, Canada and Chicago, Illinois. In December 2000, CustomFAQs started to investigate the market potential for an online or web based customer service and support dedicated to the small to medium enterprise.

The expansion of the internet and the price tag imposed by most vendors in the customer relationship management software (CRM) market space left aside thousands of small to medium enterprise in need of a value price solution.

Our focus is to deliver an affordable solution to small and medium enterprises with the shared goal of improving customer service while keeping low the costs of deployment.

Today CustomFAQs provides its solutions to millions of users on 5 continents. There are no barriers to start and implement true customer relationship management software at a reasonable cost.

Headquarters :
Suite 1 - 2807 West 16th Ave,
Vancouver, BC.
V6K 3C5 Canada
Tél. : (604) 736 4655
Distribution France :
Carbone SARL
171 bis, Ave Charles de Gaulle F -
92200 Neuilly-sur-seine
Tel: +33 (0) 155 797 679
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CustomFAQs web based Customer Support software solution and Help Desk software solution provide to organization of all sizes a full suite of tools to service customers
online, support customer service and improve customer service department productivity. CustomFAQs full suite of Customer Support Service Software is powerful, flexible,
customizable and affordable. CustomFAQs solutions includes FAQ/Knowledge Base, Ticket Tracking and Service Requests, Email Management, Live Chat, Calendar,
Downloads, and more.