Service request and Ticket tracking (QARequest)

QARequest was designed to allow you to quickly create and handle structured customer service requests through your website. Examples of this customer service solution range from letting Governments empower citizens, to reporting items such as potholes, to commercial entities letting people request service on specific items. The power of QARequest is that using simple wizards, you can ask pertinent information based on the type of request someone is making. QARequest then automates and manages these iinterdepartmental or customer requests for service, complaints, or inquiries.

QARequest offers a complete service solution from web self-service to the intake, tracking and processing of general and specific requests. QARequest is useful for local governments regarding community issues that require a timely response, whether the concern is about an abandoned car, garbage pick-up or graffiti. With EdQA, Colleges can customize specific request from students, faculty or staffs.

Improve Customer Service
By automating all of your requests, regardless of how their origin, into a centralized database, QARequest ensures that your organization is able to access real-time information about the status of any request at any time. Managing information is easy, saving staff time and reducing their overall response time. Offering an ideal customer service solution.

Route Requests Automatically
QARequest automatically routes requests based on criteria or time driven workflow rules to the right person or department. Additionally, alerts can be set to automatically request a follow-up action or additional information. By automating internal procedures, service can be provided consistently and thoroughly to all citizens.

Product Highlights:

Response Library of stored responses that operators can use Built in HTML editor to customize answers Create Workflows based on request information & status changes Setup of additional Keywords so the correct requests can be made Provide for Anonymous Requests to be allowed Custom Letter Templates can be tied to requests and Workflows Customizable emails and on screen messages by request type