CustomFAQs allows you to share information from your website with a poweful and dynamic knowledge base, reducing customer support, improving staff productivity and eliminating time wasted searching for information.

Reduce in-bound customer support. The FAQ Software and Suite of Customer service tools interface makes it easy for customers to find answers to their own problems instead of submitting emails or calling your support department. Your knowledge base can also be integrated into your contact/support forms to provide instant answers to customer's questions as they type, reducing support even further.

Main Features include:

Search Powerful search including exact phrases, spelling suggestions, synonyms, soundex, double metaphone.	Web Services Integration Integrate with 3rd party systems.
Publish Quickly and simply pub;ish new articles to multiple interfaces.	Themes Create your exclusive design into your existing website or intranet design.
Workflow Assign and route questions, requests and emails to the right staff or department	Feedback Receive feedback and Comments to improve marketing
Users Customize user profiles to grant permission access.	Attachments Include attachments and related items to each answer.
Custom Fields Create, assign, filter and search unlimited custom data fields for knowledge items.	Groups Create multiple interface dedicated to specific customer types - priviledge access.
Statistics Get a complete overview of how customers, staff and partners are using your knowledge base.	Email Send, route, assign, forward, filter all emails.
More detailed Features