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Customer Service
Software & Customer Support Solutions
WebQA core is a knowledgebase comprised of
questions and answers. The knowledge base can
contain both public information, which is viewable
by users, partners, etc., and private information
that can be viewed by staff.
Main components:
Knowledgebase
• Search Knowledgebase for instant answers
• Self- Learning for greatest relevance
• Control private/public/group access
to FAQs
Question/Request
• Submit and track questions
• Auto Import any outside emails received
• Provide instant suggestions to questions
Workflow/Escalation
• Automatically prioritize and rout incoming
questions to the right person
• Escalate questions to help ensure prompt
responses
• Increase staff productivity
Reporting
• Metrics on site, user and staff activity
• Extensive standard and Custom reports
• Export to HTML, XML, Excel and Word
Additional Components
Service
Request
• Customized
unlimited free forms • Assign Activities,
SLA, reminders • Generate Letters,
Work orders etc.
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Survey
• Intuitive
web interface. • Obtain feedback from
your users on any number of topics •
Analyze with built-in graphical reporting.
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Live Chat
• Provide
on-line chat service.
• Multiple sessions per operators
• Push
Pages, Links, Document librairy
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Message Center
• Send email Marketing Campaign •
Optin/Out Email List Management •
Notify, Alert
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Documents
Downloads
• Organize documents downloads
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Calendar
• Online Calendar,
Day, Week, Monthly Event Display |
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