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Chat software and interactive
FAQ Software
Main Functions 
Admin
The admin area provides web based methods to manage ChatAssist.
The area features operator management, setting modifications, zone management,
the ability to browse transcripts, and more.
ChatAssist Configuration
The config area allows the admin to change settings
that affect the functions and appearance of WebQA Chat.
Messages
Web based messaging allows the admin and operators to browse,
view, and reply to messages that users left when operators were busy or unavailable.
Messages will be left to a specific operator if possible.
Operators
The operators page provides operator browsing and a quick way
to add new operators. Each operator may be assigned a zone of your website to
receive specific incoming calls.
Operators may accept a chat, invite a user
to chat, and handle messages. When a passive user is awaiting help from the operator,
a ringing sound will be played until the user is accepted into chat or is re-assigned.
Response Library
"Response Library" is stored, pre-made responses
that operators can select while in chat to easily send a message to the chatting
user. Transcripts
Transcripts are logs of chat sessions. The admin can browse through transcripts
and view their text and other info. User stats are stored with, and tied to, the
transcript so the admin can see information on the user relating to their internet
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