The CustomFAQs Solutions are completely
web-based.
No Software or Hardware Installation
are needed at desktop
Web technology allows you to serve
remote locations and customers.
Minimal training and learning curve
is required to operate the Support
solution.
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Customize unlimited interface
- Private Branding
- Full Css
- Privildged Access
- Single Login
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Powerful search so users or technicians
can search for issues based on:
- By Categories
- Exact Search
- Regular Expressions
- Soundex and Double Metaphone
- Spelling suggestions
- Reference Number
- etc
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- 3 Level down categories
- Popularity
- Answer preview
- Feedbacks
- Related Answers
- Send, Print
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- Custom Fields
- Merge Tags
- Single Login
- Confirmation email
- File attachments
- Suggested Answers
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- Publish easily new FAQs
- Expiry dates
- Force to Top
- Custom Fields
- Related Answers
- Attachments
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- Assign to Dept or Staff
- Email notification
- Alerts, Reminders
- SLA
- Email Templates
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- Import incoming emails
- Create Question/Request Dynamically
- Route, assign. track
- Auto Responder
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- Static Views
- Custom Views
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- Multiple searches
- Customer History
- Email Lists
- Customizable Customer Forms
- Add New Customers
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- Non technical
- Quick Setup
- Minimal Training
- Intuitive
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- Standard Reports
- Custom Reports
- Staff Performance
- Page Tracking
- Scheduling
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- Anonymous/Non-anonymous
- SLA
- Assign, Track, Remind
- Email Templates
- Generate Letters
- Auto-reply
- Custom Fields
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- Build library of questions
- Publish surveys to the Internet
- Create logic tree
- Invite participants by email
- Mutilple templates
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- Assign Chat Session
- Pro-active
- Transcripts
- Branding
- Push Pages/Responses
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- Organise Marketing Campaigns
- Select Email Lists
- Optin / Out
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- Online Calendar
- Month, Week, Day View
- Recurring Events
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A
100% Web based Solution
